1.  All Sales Are Final

Due to hygiene and product safety, we do not accept returns or exchanges on any products once they have been opened, used, or delivered.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, you may request a replacement.

To qualify:

• You must contact us within 48 hours of delivery.
• You must provide clear photos of:
  • The damaged item
  • The packaging
  • The shipping label
  • The damaged/incorrect item must be returned in exchange of a new one

If approved, we will send a replacement at no additional cost.

3. Non‑Returnable Items

We cannot accept returns for:

• Opened or used products
• Items damaged due to customer handling
• Items without proof of purchase
• Items reported after the 48‑hour window

4. Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has been processed or shipped, it cannot be cancelled.

5. Refunds

Refunds are only issued if:

• The product is out of stock after purchase
• We are unable to fulfil your order
• A replacement for a damaged item is not available

Refunds are issued to the original payment method.

6. Shipping Issues

We are not responsible for:

• Delays caused by the shipping carrier
• Lost packages marked as “Delivered” by the carrier
• Incorrect addresses provided by the customer

7. Contact Information

To report a damaged or incorrect item, or to request a refund, contact us at:

Email: info@newlookgel.com Store Name: NH Service Area: United States